Servicing

Servicing, Maintenance and Site Relocations

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Machine Servicing, Maintenance and Site Relocations

Australis have been designing, manufacturing, installing and maintaining materials handling, packaging, filling and similar equipment since 1983. Our collective expertise allows our team of qualified tradespeople and engineers to quickly trouble-shoot, diagnose and rectify most problems to ensure your production, manufacturing and warehouse facilities are running smoothly and minimising any down-time.

We have dedicated Service and Maintenance tradespeople who are available to attend to your urgent call-outs or scheduled servicing and preventative maintenance needs. Our team can also assist with any factory relocations, refits or new machinery installations. All work can be planned to meet your scheduled shut-down or maintenance windows.

Australis is fully insured and can provide Certificates of Currency for our Professional Indemnity, Public Liability, Products Liability, Workers Compensation, Motor Vehicle and Marine/ Shipping insurances. Our staff are all conscious of safe work practices and we will happily have them inducted onto your job site as part of the call out response. We can supply SWMS or similar WHS documentation on an as-needs basis. We also hold ISO9001 – Quality Management and ISO31000 – Risk Management certifications.

Whilst we can service or repair most types of manufacturing machinery, our team has strong experience in a range of industries including:

  • Soft drink, water, juice
  • Milk and dairy
  • Wine, beer and spirits
  • Fresh, processed or packed food
  • Bakery
  • Chocolate and confectionary
  • Meat, small goods and seafood
  • Pharmaceuticals, health care and medical
  • Packaging
  • Warehousing
  • General manufacturing
  • Hazardous substances

Urgent Call Outs

If you’ve had an unexpected break-down and the pressure is on to get your site back-up and running – call Australis Servicing on 02 9707 5857 and we will coordinate for the appropriate tradesperson or engineer to attend site.

We offer same day or next day call out services to provide urgent repairs to your machinery; call out fees apply and in general, we will require a credit card pre-payment to attend site for all same day or next day call-outs. Ask for our price schedule when making your enquiry.

While we have very broad experience in most general manufacturing and warehousing equipment, we offer specialist services for:

  • all types of conveyors
  • bucket elevators
  • palletisers and depalletisers
  • robotics, including programming faults
  • pallet handling equipment
  • carton erectors, tapers, bag-in-box machines and similar
  • fillers, depositers, re-torts
  • labellers and scanners
  • electrical systems
  • automation systems

What happens during a Call-Out?

Generally we will send out a Service Tradesperson who will assess the problem and suggest the options to undertake the repair. Most of our service people have both Mechanical and Electrical trades backgrounds and are licensed to undertake electrical work – this is an enormous time and money saver as you don’t need multiple people on site, or lose time to calling in additional staff to undertake the fix.

The objective of an unplanned Call-Out is getting your site back up and running as quickly as possible. In some cases the repairs completed during the call-out may be temporary in nature in order to get you up and running. This may mean that additional work is required post the call-out to implement a more permanent repair or replacement and protect against further break-downs. In these cases our staff will advise of the temporary nature of the repair and recommend a follow-up appointment to ensure the risk of further break-downs is minimised.

Of course wherever possible we will implement a permanent repair in the first instance. On rare occasions we may be unable to undertake any repair at the initial call-out. This is often due to damage that simply cannot be fixed quickly or the need for specialised spare parts. We will advise you every step along the way and suggest options to complete the repair or replacement.

Scheduled Servicing and Preventative Maintenance

Australis can provide you with our expert personnel for scheduled servicing or preventative maintenance programmes. We offer contracted services for 12, 24 or 36 months (or any period to suit your requirements) and the work can be planned to meet your scheduled shut-down or maintenance windows. We will provide you a written proposal to undertake your nominated servicing and maintenance requirements so there are no surprises.

Scheduled Servicing and Preventative Maintenance is offered Australia wide and some of our clients include:

  • BOC Gases, Sydney
  • Orica, Sydney
  • Unilever, Sydney
  • Colorpack, Sydney
  • ArmaGuard, Sydney and Brisbane
  • Tru Blu Beverages, Sydney and Brisbane
  • Australian Bakels, Sydney
  • Owens-Illinois (Paradigm) – Sydney, Melbourne, Brisbane, Adelaide
  • Casella Wines, Yenda
  • Lion, Sydney
  • VISY, Sydney
  • Royal Australian Mint, Canberra

Contact us at service@australiseng.com.au for more information or to arrange a site inspection and quote.

Site Relocations and New Equipment Installations

Australis has assisted many of our customers to relocate their businesses, relocate equipment from Site A to Site B or to install and commission brand new greenfield or brownfield manufacturing plants. We can provide you with experienced teams comprising Mechanical and Mechatronic Engineers, Mechanical/ Metal Trades and Electrical Trades personnel. We can manage the process with your input or we can simply provide our personnel to work under your direction.

For larger engagements we can provide a costed proposal or for smaller or highly complex activities we can work on a “do and charge” basis against pre-determined labour rates. Contact us for further information or to arrange a site inspection.

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Labour Rates Unscheduled Call Outs and Site Work

The following are some of our standard conditions for Unscheduled Call Outs or Site Work:

  • Unscheduled call outs or site work occur when less than 3 business days notice has been provided for the call out
  • We charge a minimum of a 4 hours for all unscheduled call outs
  • The unscheduled call out fee must be paid in advance with a Visa or MasterCard (no credit card surcharge applies in this cases).
  • The balance (if any) of the call out cost is strictly payable net 7 days from the date of invoice. Penalties will be applied for late payment.
  • Other terms and conditions also apply and these are available on our rates sheet.
  • For non urgent call outs (with more than 3 business days notification, please contact us for the Scheduled Call Out Rate Sheet). Scheduled call out rates are negotiable for long term engagements.

Contact us at service@australiseng.com.au for more information or our Unscheduled Call Out Rates Sheet.

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RELATED PRODUCTS


Conveyors

Palletising Systems

Automation

Pallet Handling

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